Course Details

Duration: 1 day

Contact Details

Consulting Room Academy

Contact:
Ron Myers

Address:
Consultingroom.com Ltd
PO Box 3928
CHESTER
CH1 9LQ

Telephone:
01788 577 254

Web:
www.cosmetictraining.co.uk/Academy/

Email Us

For more information on this event please add your name, email and tel below.

This online course focuses on one of the most overlooked areas of clinic success — how your team handles incoming calls and client communications. Missed calls are missed opportunities, and this course reveals how small improvements can lead to significant revenue growth and stronger client retention.

This is an essential course for every clinic that wants to boost profits — and best of all?
It’s absolutely free for consultingroom.Com members!

Course modules include:
Module 1:
Typical wellness business call management profile
Identify common gaps and inefficiencies in call handling
Understand the real cost of missed calls on clinic revenue

Module 2:
The client journey
Explore how the client’s mindset is shaped by their call experience
Learn the critical role of consistency and personal engagement

Module 3:
Using call data touchpoints to maximise opportunities
Leverage live call logs and trend tracking
Use follow-ups to rescue missed opportunities and identify high-value clients

Module 4: Using kpis to systemise call handling and promote accountability
Learn key call management metrics and performance benchmarks
Implement kpis and call recording to drive team development and quality assurance

By completing this course, you and your team Will gain actionable strategies to increase client satisfaction, improve retention rates, and ultimately boost your clinic’s revenue.

Voice training
The entire course is designed to be completed in approximately two and a half hours. Once finished, you’ll have the freedom to revisit any sections you wish to review or clarify, ensuring that your learning experience is flexible and tailored to your needs.

At the end of the course, you’ll be awarded a certificate of completion — a recognition of your achievement and your new skills in client communication, retention, and business growth strategies.

Enrol today in this online-certified course and take the first step toward transforming how your clinic handles client interactions. Discover how small changes in your call management process can unlock Major improvements in retention, client satisfaction, and revenue growth.

Ready to start?
If you’re a consultingroom.Com member, you can access the course for free through the consulting room academy platform. Take advantage of this opportunity to upskill your team and drive greater success for your clinic.

Start your journey towards improved retention and revenue today!

Details:

Fee: (VAT excluded) | No Catering

www.consultingroom.com/industry/from-ringing-to-revenue-the-key-to-retention-and-growth

Disclaimer

www.cosmetictraining.co.uk accepts no liability for the accuracy of training course information listed above. All information is provided by the training course operator.

Training courses listed on www.cosmetictraining.co.uk are neither run nor organised by www.cosmetictraining.co.uk or The Consulting Room (www.consultingroom.com). We do not validate, accredit or verify the quality or educational content of training courses in any way. It is up to the individual to ask to see CPD or qualification certification and to do due diligence to satisfy themselves of the course quality when applying with the provider.

You will need to contact the listed provided directly using the contact information on the left hand side of this page in order to enquire about the specific training course. Please do not contact us directly.