What you'll learn
- You will gain access to everything you need to become an exceptional receptionist
- You will learn how critical your role as a receptionist is to the success of the clinic or salon
- You will learn how to effectively prepare for receiving phone calls
- You will learn how to make a good first impression when answering the phone
- You will learn how to quickly build a rapport with clients making an enquiry
- You will learn how to effectively listen to and deal with complaints
- You will learn optimal call holding and transferring skills
- You will learn how to identify and manage different caller types
- You will learn how to credential your clinic or salon alongside tips for dealing with price enquiries
- You will learn how to mystery shop your competitors to improve your own skills
- You will learn how to evaluate your performance after the course ends
Course Description
How effective is your receptionist in persuading potential clients to book a consultation?
With the correct call-handling and CRM training your front of house staff or receptionist could easily convert more initial enquiry calls into consultations and increase your clinic’s or salon’s turnover by thousands of pounds each year.
Missed or poorly handled telephone enquiries cost your business thousands of pounds a year and waste thousands more that you spend on marketing and advertising to attract those calls in the first place.
Your receptionist is the very first person that a potential new customer will speak to when they contact you to enquire about your services. It’s their primary task to quickly establish a rapport, handle the call professionally and effectively and guide the potential client into booking an initial consultation with you, rather than your local competition.
Sounds easy doesn’t it? But you’d be surprised how many clinics get it so
very wrong!
The Consulting Room Group team who - alongside working with hundreds of other clinics to develop their businesses - have over 13 years’ experience in running their own medically led aesthetic clinic and have mystery shopped hundreds of clinics and run numerous training courses specifically for reception staff working in aesthetic clinics and salons.
However, despite that, we are still finding that when we telephone clinics to evaluate their reception staff that the majority of calls are still not handled well!
This unique (you won’t find a comparable course anywhere...we’ve looked), online, comprehensive, professional and certificated course can rectify that quickly and effectively.